Frequenty Asked Questions
What forms of payment do you accept?
We gladly accept all regular Credit and Debit cards on this website (processed via Stripe). We also accept PayPal payments via this website.
How do I get in touch?
For subscription enquiries please email email@example.com
Can I pay over the phone/by post? Can I pay by cheque, cash or another payment method?
Sorry but we only accept payments via the payment services noted above. We no longer accept telephone or postal orders, sorry.
How often is Zero Tolerance Magazine published?
ZT is published 6 times a year, see our website for our publishing schedule. From 2015-2016 we experimented publishing 8 issues a year but reverted back to 6.
Due to deadlines and other publishing pressures our publishing schedule is always subject to change but subscribers will always receive the number of issues they have paid for as subscriptions are sold on a "number of issues basis" not "yearly" or "half yearly" etc.
What issue will my subscription start with?
All ZT subscriptions are handled by an external mailing house and therefore we cannot start any subscriptions with the current issue (the issue currently onsale in the shops). If you want a copy of the current issue please buy one from us direct here
If you are renewing an existing subscription that has not yet expired we will add however many issues you have purchased to it. If your subscription has expired your new subscription will start from the next issue to be published, not the current issue. If you have missed the current issue due to your subscription expiring and want a copy please buy one from us direct here
Do I get my subscription copy before it's in the shops?
Please be aware that due to the nature of the postal service we cannot guarantee exactly when you will receive your subscription copy. That caveat out of the way; typically, UK subscribers will receive their copy a day or two before the issue goes onsale on the UK newsstand, with overseas subscribers a few days later than this (depending on their postal services and country of residence). This means all subscribers should receive the magazine before it is onsale on the newsstand in their country of residence, so you're always first to receive it.
How long will my order take to arrive?
The fastest way to get ZT is to order a subscription (then you'll have it before it hits the newsstand in your country) or to pick up a copy in store, as due to order volumes, we generally only process back issue and single copy orders once or twice a week. We always send email confirmations once an order has been processed and/or shipped. Given the unpredictable nature of the worldwide postal service and customs, please allow 28 days for your order to arrive with you after we confirm it has shipped. If your back issue order has not arrived within 28 days after we confirm shipping please email us and include your postal address and PayPal transaction number.
What are the postage charges? Is postage included in the prices?
UK ORDERS - Postage and Packing via Royal Mail 2nd Class/Standard Parcels is included in all prices.
ORDERS OUTSIDE THE UK - For orders outside the UK there is a additional charge detailed in each item description to cover overseas postage and packing. This is automatically added when you select the destination country in the shopping cart. We send all items via Royal Mail Airmail. For large back issues orders we may opt to use a courier service, we will contact you if this is the case.
Please be aware we obtain proof of posting for all back issue orders.
Do you send items via registered post/ in special packaging / with tracking?
All subscription copies are sent from a mailing house and ship in clear plastic packaging with a carrier sheet, and due to this we cannot offer alternate packaging or specific packaging on any subscription copies.
We do not send subscription copies via registered mail as this would be extremely expensive.
For back issues, should you wish your order to be sent by registered post you need to contact us, there will be an additional charge to send items by registered post, either Royal Mail Recorded 2nd Class or for international orders Royal Mail Airsure or International Signed For equal to the additional postage cost and an admin fee.
Do you send an invoice / receipt / bill with my order?
We will not send you a printed receipt for any purchases made in the ZT Mag store but you will receive an email receipt which you can print should you wish.
Will I receive an order confirmation email?
If you place an order with us you will receive transactional emails relating to your order including order confirmations and a shipping confirmation when your order has been shipped.
When will I receive the free gift CD I chose when subscribing?
Subject to availability, and unless otherwise stated, gift CDs are always sent out separately from the first issue of a subscription, or in the event of a renewed subscription individually. Please be aware we obtain proof of posting for all subscription gifts.
Do all subscribers receive the free ZTAUDIO cover CD?
Yes, all subscribers receive the free ZT cover CD, regardless of their country of residence.
Why haven't I received a copy of a free CD or gift bundled on a newsstand copy?
Occasionally, we have an extra promotion, whereby certain newsstand copies (i.e based on geographical region or a particular store chain) are sent with an extra gift or CD as a specific promotion. While we always try and make sure these gifts are also provided and mailed to subscribers, there are some instances where we cannot include them; due to the way Royal Mail band their postage including these gifts with subscription copies would in some cases double our postage costs, and would mean we'd need to drastically increase the cost of a subscription beyond what is acceptable to subscribers. In such limited cases, we will always endeavour to provide an "equivalent" digital version of any newsstand gift to our subscribers, such as a bandcamp digital download or similar.
Am I eligible for a particular subscription offer?
To qualify for a subscription offer you must enter the relevant code at checkout or you will not be eligible for the free gift. Please be aware you cannot message us to request a gift, you have to enter the discount code as all gifts are allocated by our webshop stock management system. All offers are subject to limited availability, on a first come first served basis.
I can only apply one discount at a time - is this correct?
Our shopping cart currently only allows one discount at a time to be applied, so we only allow one discount to be used at one time and we will not add or process additional discounts on post ordering for you via a refund so do not ask. We advise you to initially choose the discount which gives you the greatest reduction.
I have a question about my order, how do I get in touch?
If you are at all concerned about the status of your order or have any further queries of any nature, please get in touch with us using the contact form on this page or email firstname.lastname@example.org. Please do NOT message us on Facebook as we get hundreds of messages there and your message will likely not be seen.
Please note, if you open a PayPal dispute before contacting us we will likely refuse to process any orders from you in future. Ensure your email software does not block our emails to you, and check your junk mail folder and settings before repeatedly emailing. Please note while we try and reply as quickly as possible, it may take a few days to receive a reply.