Frequenty Asked Questions
What forms of payment do you accept?
We gladly accept all regular Credit and Debit cards on this website (processed via Stripe). We also accept PayPal payments via this website.
How do I get in touch?
For subscription enquiries please email firstname.lastname@example.org. Please do not ring the magazine editorial phone number as we do not deal with any subscription or order queries over the phone. If you message us on social media your message will most likely not be seen due to the volume of messages we receive.
Can I pay over the phone/by post? Can I pay by cheque, cash or another payment method?
We only accept online payments via the payment services noted above. We no longer accept telephone or orders by post, sorry.
How often is Zero Tolerance Magazine published?
ZT is published 6 times a year, see our website for our publishing schedule. From 2015-2016 we experimented publishing 8 issues a year but reverted back to 6.
Due to deadlines and other publishing pressures our publishing schedule is always subject to change but subscribers will always receive the number of issues they have paid for as subscriptions are sold on a "number of issues basis" not "yearly" or "half yearly" etc.
Who sends out the subscription copies? What issue will my subscription start with?
All ZT subscriptions are handled by an external mailing house and subscription copies are sent out by them in one mass mailing prior to that issue hitting the newsstands. We finalise our subscriptions database for them approximately a week to 10 days before this (apart from at Christmas when we finalize it two weeks earlier to allow us to have an xmas break).
For the avoidance of doubt, when purchasing a subscription from our webstore, the start issue of your subscription is clearly indicated on the product page and the product name on your order. If you subscribe after we have finalised our mailing data for an upcoming issue, you will not receive said upcoming issue as part of a subscription regardless of whether you are buying a new subscription or renewing an expired subscription. If you want a copy of that issue, we keep limited stock of each issue which you can buy from us direct at regular price as a back issue here
What about extending a subscription which hasn't yet expired? How does that work?
If you are extending an existing subscription that has not yet expired , just purchase any "new" subscription and we will add however many issues you have purchased to your existing subscription. You will receive all issues published with no gaps. To be clear; you will not receive any issue twice regardless of what the start issue part of your order states.
Do I get my subscription copy before it's in the shops?
Please be aware that due to the nature of the postal service we cannot guarantee exactly when you will receive your subscription copy. That caveat out of the way; typically, UK subscribers will receive their copy a day or two before the issue goes onsale on the UK newsstand, with overseas subscribers a few days later than this (depending on their postal services and country of residence). This means all subscribers should receive the magazine before it is onsale on the newsstand in their country of residence, so you're always first to receive it.
How long will my order take to arrive?
Please be aware we generally only process back issue and single copy orders once a week, as we do not run a full time e-store. We always send email confirmations once an order has been processed and/or shipped.
Given the unpredictable nature of the UK and worldwide postal service and
international customs, please allow 28 days for your order to arrive with you AFTER we
confirm it has shipped. If your back issue order has not arrived within
28 days after we confirm shipping please email us and include your
postal address and PayPal transaction number.
While most current or back issue orders arrive with customers in a timely fashion, we are unfortunately completely at the mercy of Royal Mail, who since being privatised can take up to 10 days to deliver items posted inside the UK by first class post. In the age of next or even same-day Amazon deliveries this is frustrating but completely out of our control, we cannot send small orders by courier (like Amazon would) as it would more than double the price of them.
The fastest/cheapest way to get ZT is to order a subscription (then you'll always have it before it hits the newsstand in your country) or to pick up a copy in store.
What are the postage charges? Is postage included in the prices?
UK ORDERS - Postage and Packing via Royal Mail 1st Class/Standard Parcels is included in all prices. For larger orders we may opt at our discretion to use a courier service.
ORDERS OUTSIDE THE UK - For orders outside the UK there is a additional charge detailed in each item description to cover overseas postage and packing. This is automatically added when you select the destination country in the shopping cart. We send all items via Royal Mail Airmail. For larger orders we may opt at our discretion to use a courier service.
Please be aware we obtain proof of posting for all orders.
Do you send items via registered post/ in special packaging / with tracking?
All subscription copies are sent from a mailing house and ship in clear plastic packaging with a carrier sheet, and due to this we cannot offer alternate packaging or specific packaging on any subscription copies. Back issues are sent inside paper envelopes.
We do not send subscription copies via registered mail or courier as this would be extremely expensive.
For back issues, should you wish your order to be sent by registered post you need to contact us, there will be an additional charge to send items by registered post, either Royal Mail Recorded 1st Class or for international orders Royal Mail Airsure or International Signed For equal to the additional postage cost and an admin fee.
Do you send an invoice / receipt / bill with my order?
To avoid paper waste and to keep prices down, we do not send any invoices or printed receipt for any purchases made in the ZT Mag store. You will receive an email receipt/order confirmation which you can print should you wish.
Will I receive an order confirmation email?
If you place an order with us you will receive transactional emails relating to your order including order confirmations and a shipping confirmation when your order has been shipped.
When will I receive the free gift CD I chose when subscribing?
Subject to availability, and unless otherwise stated, gift CDs are always sent out separately from the first issue of a subscription, or in the event of a renewed subscription individually. Please be aware we obtain proof of posting for all subscription gifts.
Do all subscribers receive the free ZTAUDIO cover CD?
Yes, all subscribers receive the free ZT cover CD, regardless of their country of residence.
Why haven't I received a copy of a free CD or gift bundled on a newsstand copy?
Occasionally, we have an extra promotion, whereby certain newsstand copies (i.e based on geographical region or a particular store chain) are sent with an extra gift or CD as a specific promotion. While we always try and make sure these gifts are also provided and mailed to subscribers, there are some instances where we cannot include them; due to the way Royal Mail band their postage including these gifts with subscription copies would in some cases double our postage costs, and would mean we'd need to drastically increase the cost of a subscription beyond what is acceptable to subscribers. In such limited cases, we will always endeavour to provide an "equivalent" digital version of any newsstand gift to our subscribers, such as a bandcamp digital download or similar.
Am I eligible for a particular subscription offer?
To qualify for a subscription offer you must enter the relevant code at checkout or you will not be eligible for the free gift. Please be aware you cannot message us to request a gift, you have to enter the discount code as all gifts are allocated by our webshop stock management system. All offers are subject to limited availability, on a first come first served basis.
I can only apply one discount at a time - is this correct?
Our shopping cart currently only allows one discount at a time to be applied, so we only allow one discount to be used at one time and we will not add or process additional discounts on post ordering for you via a refund so do not ask. We advise you to initially choose the discount which gives you the greatest reduction.
I have a question about my order, how do I get in touch?
If you are at all concerned about the status of your order or have any further queries of any nature, please get in touch with us using the contact form on this page or email email@example.com. Please do NOT message us on Facebook as we get hundreds of messages there and your message will likely not be seen. As stated above, please do not telephone us as we don't deal with subscription queries by telephone.
Please note, if you open a PayPal dispute before contacting us we will likely refuse to process any orders from you in future. Ensure your email software does not block our emails to you, and check your junk mail folder and settings before repeatedly emailing. Please note while we try and reply as quickly as possible, it may take a few days to receive a reply.