Frequenty Asked Questions
What forms of payment do you accept?
We gladly accept all regular Credit and Debit cards on this website (processed via Stripe). We also accept PayPal payments via this website.
How do I get in touch?
For subscription enquiries please email firstname.lastname@example.org
Can I pay over the phone/by post?
We no longer accept telephone orders but do accept cheque/postal order payments made payable to 'Zero Tolerance Magazine' in GBP (UK POUNDS/Sterling) and drawn on a UK bank only. Do not send cash as we will not accept responsibility for cash lost in the post. Please send orders to: Subscriptions, Zero Tolerance Magazine, PO BOX 6369, Rugby, CV21 3PF, UK. Your payment must take into account the extra postage charges for reaching our country (which are shown before completing the checkout), if in doubt get in touch with us using the contact form on this page.
How often is Zero Tolerance Magazine published?
From the start of 2017 ZT is reverting to being published 6 times a year, reverting from our 2015-2016 8 issues a year publishing schedule. See ZT Distro for our publishing schedule.
Due to deadlines and other publishing pressures our publishing schedule is always subject to change but subscribers will always receive the number of issues they have paid for as subscriptions are sold on a "number of issues basis" not "yearly" or "half yearly" etc.
What issue will my subscription start with?
All ZT subscriptions are handled by an external mailing house and therefore we cannot start any subscriptions with the current issue (the issue currently onsale in the shops). If you want a copy of the current issue please buy one from us direct here
If you are renewing an existing subscription that has not yet expired we will add however many issues you have purchased to it. If your subscription has expired your new subscription will start from the next issue to be published, not the current issue. If you have missed the current issue due to your subscription expiring and want a copy please buy one from us direct here
Do I get my subscription copy before it's in the shops?
Typically, UK subscribers will receive their copy a day or two before the issue goes onsale on the UK newsstand, with overseas subscribers a few days later than this (depending on their postal services and country of residence), but please be aware that due to the nature of the postal service that we do not guarantee this.
How long will my order take to arrive?
We generally process back issue orders and subscriptions twice a week. We always send email confirmations once an order has been processed and/or shipped. Given the unpredictable nature of the worldwide postal service and customs, please allow 28 days for your order to arrive with you. If your back issue order has not arrived within 28 days please email us and include your postal address and PayPal transaction number.
What are the postage charges? Is postage included in the prices?
UK ORDERS - Postage and Packing via Royal Mail 2nd Class/Standard Parcels is included in all prices.
ORDERS OUTSIDE THE UK - For orders outside the UK there is a additional charge detailed in each item description to cover overseas postage and packing. This is automatically added when you select the destination country in the shopping cart. We send all items via Royal Mail Airmail. For large back issues orders we may opt to use a courier service, we will contact you if this is the case.
Please be aware we obtain proof of posting for all back issue orders.
Do you send items via registered post/ in special packaging / with tracking?
All subscription copies are sent from a mailing house and ship in clear plastic packaging with a carrier sheet, and due to this we cannot offer alternate packaging.
We do not send subscription copies via registered mail as this would be extremely expensive.
For back issues, should you wish your order to be sent by registered post you need to contact us, there will be an additional charge to send items by registered post, either Royal Mail Recorded 2nd Class or for international orders Royal Mail Airsure or International Signed For equal to the additional postage cost and an admin fee.
Do you send an invoice / receipt / bill with my order?
We will not send you a printed receipt for any purchases made in the ZT Mag store but you will receive an email receipt which you can print should you wish.
When will I receive my free gift CD?
Subject to availability, and unless otherwise stated, gift CDs are always sent out separately from the first issue of a subscription, or in the event of a renewed subscription individually. Please be aware we obtain proof of posting for all subscription gifts.
Do all subscribers receive the free ZT cover CD?
Yes, all subscribers receive the free ZT cover CD, regardless of their country of residence.
Am I eligible for a particular subscription offer?
To qualify for a subscription offer you must enter the relevant code at checkout or you will not be eligible for the free gift. Please be aware you cannot message us to request a gift, you have to enter the discount code as all gifts are allocated by our webshop stock management system. All offers are subject to limited availability, on a first come first served basis.
I can only apply one discount at a time - is this correct?
Our shopping cart currently only allows one discount at a time to be applied, so we only allow one discount to be used at one time and we will not add or process additional discounts on post ordering for you via a refund so do not ask. We advise you to initially choose the discount which gives you the greatest reduction.
I have a question about my order, how do I get in touch?
If you are at all concerned about the status of your order or have any further queries of any nature, please get in touch with us using the contact form on this page or email email@example.com, please do this before opening a PayPal dispute or we will refuse to process any orders from you in future. Ensure your email software does not block our emails to you, and check your junk mail folder and settings before repeatedly emailing. Please note while we try and reply as quickly as possible, it may take a few days to receive a reply.